bajilivw Privacy Policy

1. Introduction

Welcome to bajilivw. This Privacy Policy ("Policy") explains how bajilivw ("we", "our", or "platform") collects, processes, stores, and protects your personal information. By using our website or services, you agree to the terms of this Privacy Policy.

We are committed to ensuring a safe, fair, and transparent gaming environment for users in Bangladesh. Protecting your privacy is one of our highest priorities. You are encouraged to read this policy carefully, as it contains important information about your rights and our responsibilities.

2. What Information We Collect

bajilivw collects various types of information as needed to provide our services to you. The categories of information collected are described below:

2.1 Registration and Identity Information

When you create an account on bajilivw, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Residential address
• Login details (username and password — password is stored in encrypted form)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Bank account details (for bank transfers)
• Transaction history and records
• Visa or Mastercard card details (where applicable, via a secure payment gateway)

2.3 Technical Information

When you use our platform, the following is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Login and logout times and dates
• Gaming activity history
• Data from cookies and similar tracking technologies

3. Purpose of Using Information

bajilivw uses the information it collects only for legitimate and necessary purposes. These purposes are set out in detail below:

4. Data Security Measures

bajilivw follows industry-standard technologies and practices to protect your information. Our security framework includes the following elements:

4.1 Encryption Technology

All information transmitted between you and our servers is protected by SSL (Secure Sockets Layer) encryption technology. Your password is encrypted using a strong hashing algorithm — no staff member or system can see your actual password.

4.2 Access Control

Access to your sensitive information is strictly limited. Only authorised staff who need the information to carry out specific responsibilities can view it. Every access is logged and reviewed regularly.

4.3 Security Monitoring

Our systems are monitored around the clock. Suspicious activity, such as unusual login attempts or unusual financial transactions, is identified immediately and the necessary action is taken.

4.4 Response to a Data Breach

Should a data breach occur for any reason, bajilivw will notify affected users as quickly and transparently as possible. We will take immediate steps to minimise harm and put in place the measures needed to prevent recurrence.

5. Cookies and Tracking Technologies

bajilivw uses cookies and similar tracking technologies to improve your browsing experience and to ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: These are necessary for the core functionality of the platform, such as keeping your login session active. These cookies cannot be disabled.
• Functionality cookies: These help remember your preferences and settings, such as your language preference.
• Analytical cookies: These are used to monitor platform usage and to improve our services.

5.2 Cookie Control

You can control or refuse cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to stop working correctly.

6. Sharing Information with Third Parties

bajilivw does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). These partners operate under strict confidentiality agreements.

6.2 Legal Obligations

If required by law, court order, or the direction of a competent authority, bajilivw may be required to provide relevant information. In such circumstances, we will endeavour to notify you in advance where legally permitted.

6.3 Fraud Prevention

For the purpose of preventing and investigating fraudulent activity, limited information may be exchanged with other gaming platforms or industry security bodies. This is to protect the interests of all users.

7. Data Retention Period

bajilivw retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: Retained for as long as your account is active and for the period required to meet legal obligations after it is closed.
• Financial transaction records: Retained for the relevant period in accordance with financial regulations.
• Gaming activity history: Retained for the period needed to enforce responsible gaming policies.
• Technical logs: Retained for a limited period for security analysis and system improvement.

When your information is no longer needed, it is securely deleted or anonymised so that you cannot be identified.

8. Your Rights and Choices

As a user of bajilivw, you have a number of important rights regarding your own information. We respect these rights and are committed to making them easy to exercise.

To exercise these rights or for any questions, contact our support team 24/7 via live chat or by email at [email protected].

9. Protection of Minors' Information

bajilivw strictly provides services only to those aged 21 or over. We do not knowingly collect any personal information from minors.

Parents or legal guardians who believe their child has registered on our platform should contact us immediately at [email protected].

10. Changes to This Policy

bajilivw may update this Privacy Policy from time to time. Changes will be published on our platform and, for significant changes, you will be notified by email or when you log in to the platform.

Continuing to use the platform after a change means you agree to the updated policy. We will always show the date of the most recent update at the top of this page.

10.1 Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

• Live chat: Use the platform's live chat directly for 24/7 support in Bengali.
• Email: [email protected]

Our privacy team will endeavour to respond to your request as quickly as possible.